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CURATED BEAUTY · EVERY DAY SOFTLY EDITED
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Shipping policy

Last updated: 19 October 2026

SOFTLY EDITED serves customers in South Africa. Available delivery destinations, methods and charges are shown at checkout. If no delivery option is available for your address, contact lebonemolotsi25@gmail.com before ordering.

Fulfilment and processing

Some products are fulfilled through our supplier TeemDrop and may ship internationally. Processing and transit are separate stages. On the supplier listings reviewed on 19 October 2026, TeemDrop estimates processing at 1–3 days for 80% of orders. This is a supplier estimate, not a guarantee that every order dispatches within three days. Availability, product sourcing and peak periods can affect processing.

Delivery estimates

Transit time depends on the product, destination and shipping method. The South Africa routes checked with TeemDrop show the following examples, excluding processing:

  • PDRN sunscreen stick: 7–14 days using Jitong Global Sensitive.
  • Sports bra: 8–18 days using YUN-EconoLink Standard.
  • Magnetic nail gel pen: 15–35 days using TDPacket Sensitive.

These examples are route-specific estimates, not a delivery promise for every item in the store. Supplier estimates are quoted in days; the listings do not specify whether those are business or calendar days. The estimate disclosed for your specific order or agreed with you before purchase takes priority. If your product does not show an estimate, please contact us before ordering, particularly if you need it by a particular date. Longer delivery periods must be disclosed and agreed before purchase; this policy does not authorise an undisclosed extension.

Shipping charges and offers

Review the shipping charge and full order total before payment. Free shipping applies only where expressly offered for your items and destination and reflected at checkout. Product discounts do not automatically include free shipping. If an advertised shipping offer is not reflected correctly, contact us before paying.

Tracking and separate parcels

We will share tracking details when supplied by the fulfilment provider. Updates may take time to appear after a label is created. Items may arrive in separate parcels or on different dates. Contact us with your order number if you need help tracking any part of your order.

Customs and delays

International shipments can be affected by customs checks, carrier disruption, holidays or local delivery conditions. Any import charges payable by you must be disclosed before purchase; contact us before ordering if their treatment is unclear. We will communicate known material delays and help resolve delivery issues. Supplier or carrier involvement does not remove our responsibilities as your seller.

Address errors, missing or damaged parcels

Check your delivery address and contact details before payment. Tell us promptly about an address error so we can try to correct it before dispatch. If a parcel is missing, marked delivered but not received, or arrives damaged, email us with your order number. Keep packaging and photos where possible to assist the investigation. We will not treat a carrier scan alone as conclusive where delivery is disputed.

Cancellation and consumer rights

If we cannot deliver within the agreed period, contact us about the options available, including any cancellation or refund rights under applicable law. Where no different period has been agreed, the statutory fulfilment requirements apply. Nothing in this policy removes rights under the Consumer Protection Act or Electronic Communications and Transactions Act. Our Return and Refund Policy and Purchase Options Cancellation Policy provide further information.